1. Commencement

We are GHURI Express Limited, a brand of www.ghuriexpress.com , unless otherwise stated. The Terms of Use stated herein (Jointly, the “Terms of Use” or this “Agreement”) constitute a legal agreement between you and GHURI Express Ltd. In order to continue or use the Service defined below you must agree to the Terms of Use that are given below.

Please read these Terms & Conditions carefully. By accessing and using the Platforms, you agree that you have read, understood and accepted the Terms & conditions including any additional terms and conditions and any policies referenced herein, available on the Platforms. If you do not agree to or fall within the Terms of Use of the Service and wish to discontinue using the Service, please do not continue using the Application (as defined below) or the Service.

The Company (GHURI Express Ltd.) Reserves the right to modify, vary and change the Terms of Use or its policies relating to the Service at any time as it deems fit. Such modifications, variations and or changes to the Terms of Use or its policies relating to the Service shall be effective upon the posting of an updated version at GHURI. You agree that it shall be your responsibility to review the Terms of Use regularly.

2. How to contact us

For customer support issues, you may reach out to us via email, or through our in-app customer support chat feature and through our dedicated customer service agent by over the phone.

3. Our Service

The Services comprise mobile applications and related services (each, an “Application”), which enable users to arrange and schedule transportation, logistics and/or delivery services and/or to purchase certain goods, including with third party providers of such services and goods under agreement with the Company (“Third Party Providers”). In certain instances, the Services may also include an option to receive transportation, logistics and/or delivery services for an upfront price, subject to acceptance by the respective Third Party Providers. Unless otherwise agreed by the Company in a separate written agreement with you, the Services are made available solely for your personal, non-commercial use.

4. Right to Refuse and Blacklist

However anything herein written, the Company may, at its sole and absolute discretion, blacklist you permanently or temporarily and reject your request to use the Application and / or Service or any part thereof for such reasons as it deems fit, including but not limited to receiving complaints about you from third party providers or employees of the Company about your behavior or any other unlawful activities or interaction with anyone whatsoever (including but not limited to third party provider, Company’s employees, law enforcement, government authorities) whilst and/or before using the Service.

5. Representation and Warranties

The Platforms may be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities companies. By using the Service, you expressly represent and warrant that you are legally entitled to accept and agree to the Terms of Use and that you are at least eighteen (18) years old. Without limiting the generality of the foregoing, the Service is not available to persons under the age of eighteen (18) or such persons that are forbidden for any reason whatever to enter into a contractual relationship.

By using the Service, you further represent and warrant that you have the right, authority and capacity to use the Service and to abide by the Terms of Use. You further confirm that all the information which you provide shall be true and accurate. Your use of the Service is for your own sole, personal use. When using the Service, you agree to comply with all applicable laws whether in your home nation or otherwise in the country, state and city in which you are present while using the Service. 

You may only access the Service using authorized means. It is your responsibility to check and ensure that you have downloaded the correct Software for your device. The Company is not liable if you do not have a compatible device or if you have downloaded the wrong version of the Software to your device.

The Company reserves the unconditional right to not permit you to use the Service should you use the Application and/or the Software with an incompatible or unauthorized device or for purposes other than which the Software and/or the Application is intended to be used.

Without limitation to the generality of the foregoing, by using the Software or the Application and availing the services of GHURI, you agree that:

1. You will only use the Service for lawful purposes
2. You will only use the Service for the purpose for which it is intended to be used
3. You will not use the Application for sending or storing any unlawful material or for fraudulent purposes
4. You will not use the Application and/or the Software to cause nuisance, annoyance, inconvenience or make fake bookings
5. You will not impair the proper operation of the network;
6. You shall not intentionally or unintentionally cause or attempt to cause damage to the third-party transportation provider;
7. You will not try to harm the Service, the Application and/or the Software in any way whatsoever;
8. You will not copy, or distribute the Software or other content without written permission from the Company;
9. You will only use the Software and/or the Application for your own use and will not resell it to a third party;
10. You will keep secure and confidential your account password or any identification we provide you which allows access to the Service;
11. You agree that your use of the Service will be subject to the Company’s Privacy Policy as may be amended from time to time.

You unconditionally agree to assume full responsibility and liability for all loss or damage suffered by yourself, the third-party service provider, the Company, Merchant and/or any third party as a result of any breach of the Terms of Use.

6. PAYMENT

1. You may choose to pay for the transportation services by cash and where available, by using GHURI Credits as detailed below.
2. Once you have completed a journey using the Service, you are required to make payment in full to the third party transportation provider and such payment is non-refundable. If you have any complaints in relation to the transportation service provided, then that dispute must be taken up with the third party transportation provider directly.
3. You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force in Bangladesh and in connection with any future taxes that may be introduced at any point of time. You further agree to use your best efforts to do everything necessary and required by the relevant laws to enable, assist and/or defend the Company to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service supplied under this Agreement.

7. Taxes

You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force in Bangladesh and in connection with any future taxes that may be introduced at any point of time. You further agree to use your best efforts to do everything necessary and required by the relevant laws to enable, assist and/or defend the Company to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service supplied under this Agreement.

8. LICENSE GRANT & RESTRICTIONS

The Company and its licensors, where applicable, hereby grants you a revocable, non-exclusive, non-transferable, non-assignable, personal, limited license to use the Application and/or the Software, solely for your own personal, non-commercial purposes, subject to the Terms of Use herein. All rights not expressly granted to you are reserved by the Company and its licensors

1. You shall not
   1. license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Application and/or the Software in any way;
   2. modify or make derivative works based on the Application and/or the Software;
   3. create internet “links” to the Application or “frame” or “mirror” the Software on any other server or wireless or internet-based device;
   4. reverse engineer or access the Software in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Application and/or the Software, or (c) copy any ideas, features, functions or graphics of the Application and/or the Software,
   5. launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Application and/or the Software,
2. You may use the Software and/or the Application only for your personal, non-commercial purposes and shall not use the Software and/or the Application to:
   1. send spam or otherwise duplicative or unsolicited messages;
   2. send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children or violate of third party privacy rights;
   3. send material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs;
   4. interfere with or disrupt the integrity or performance of the Software and/or the Application or the data contained therein;
   5. attempt to gain unauthorized access to the Software and/or the Application or its related systems or networks;

9. Confidentiality

You shall maintain in confidence all information and data relating to the Company, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of the Company (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by you from the Company, or any of its affiliated companies, or created in the course of this Agreement.

You shall further ensure that it, its officers, employees and agents only use such confidential information in order to perform the Service, and shall not without the Company’s prior written consent, disclose such information to any third-party nor use it for any other purpose. You shall only disclose such information to such officers, employees and agents as need to know it to fulfil its obligations under this Agreement.

10. Personal Data Protection

You agree and consent to the Company using and processing your Personal Data for the Purposes and in the manner as identified hereunder.

For the purposes of this Agreement, “Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, credit or debit card details, race, gender, date of birth, email address, any information about you which you have provided to the Company in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by the Company from time to time and includes sensitive personal data such as data relating to health, religious or other similar beliefs.

11. Limitation of Liability

Any claims against the company by you shall in any event be limited to the aggregate amount of all amounts actually paid by and/or due from you in utilizing the service during the event giving rise to such claims. In no event shall the company and/or its licensors be liable to you or anyone for any direct, indirect, punitive, economic, future special, exemplary, incidental, consequential or other damages or losses of any type or kind (including personal injury of any kind whatsoever including loss of life or limbs or serious harm of any kind whatsoever, emotional distress and loss of data, goods, revenue, profits, use or other economic advantage). The company and/or its licensors shall not be liable for any loss, damage or injury which may be incurred by or caused to you or to any person for whom you have booked the service for, including but not limited to loss, damage or injury arising out of, or in any way connected with the service, the application and/or the software, including but not limited to the use or inability to use the service, the application and/or the software, any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any third party provider, advertiser or sponsor whose advertising appears on the website or is referred to by the service, the application and/or the software, even if the company and/or its licensors have been previously advised of the possibility of such damages.

12. Notice

The Company may give notice by means of a general notice on the Application, electronic mail to your email address in the records of the Company, or by written communication sent by registered mail or pre-paid post to your address in the record of the Company. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by registered mail or pre-paid post) or 1 hour after sending (if sent by email). You may give notice to the Company (such notice shall be deemed given when received by the Company) by letter sent by courier or registered mail to the Company using the contact details as provided in the Application.

These Terms of Use (“Terms”) govern your use of the websites and mobile applications provided by GHURI (or referred to as “us”) (collectively the “Platforms”). Please read these Terms carefully. By accessing and using the Platforms, you agree that you have read, understood and accepted the Terms including any additional terms and conditions and any policies referenced herein, available on the Platforms or available by hyperlink. If you do not agree or fall within the Terms, please do not use the Platforms.

The Platforms may be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities. Users below the age of 18 must obtain consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the Platforms and/or purchase of Goods. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing the Platforms immediately. 

GHURI reserves the right to change or modify these Terms (including our policies which are incorporated into these Terms) at any time. You are strongly recommended to read these Terms regularly. You will be deemed to have agreed to the amended Terms by your continued use of the Platforms following the date on which the amended Terms are posted.

Use of the Platforms and GHURI Account

You will need to register for a GHURI account for you to use the Platform. When you register for a GHURI account we will ask you to provide your personal information including a valid email address, a mobile phone number and a unique password. To purchase an Order, depending on which payment method you opt for, you may need to provide us with your credit card details infuture. Your unique password should not be shared with anyone and you agree to keep it secret at all times. You are solely responsible for keeping your password safe. Save for cases of fraud or abuse which are not your fault, you accept that all Orders placed under your GHURI account are your sole responsibility. 

GHURI shall not be liable for Orders that encounter delivery issues due to incomplete, incorrect or missing information provided by you. You are obliged to provide information that is complete, accurate and truthful for the proper processing of the Order, including your delivery address and contact information.

If you wish to delete your GHURI account, please send us an email requesting the same. We may restrict, suspend or terminate your GHURI account and/or use of the Platforms, if we reasonably believe that: 

Someone other than you is using your GHURI account; or 

Where you are suspected or discovered to have been involved in any activity or conduct that is in breach of these Terms, our policies and guidelines, or involved in activity or conduct which we deem in our sole discretion to be an abuse of the Platforms.

Restrictions

The following is a non-exhaustive list of the types of conduct that are illegal or prohibited on the Platforms. GHURI reserves the right to investigate and take appropriate legal action against anyone who, in GHURI’s sole discretion, engages in any of the prohibited activities. Prohibited activities include, but are not limited to the following:

1. Using the Platforms for any purpose in violation of local, state, or federal laws or regulations;
2. posting any content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party;
3. posting content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by GHURI in its sole discretion or pursuant to local community standards;
4. Posting content that constitutes cyber-bullying, as determined by GHURI in its sole discretion;
5. Posting content that depicts any dangerous, life-threatening, or otherwise risky behavior;
6. Posting telephone numbers, street addresses, or last names of any person;
7. Posting URLs to external websites or any form of HTML or programming code;
8. Harvesting or otherwise collecting information about others, including e-mail addresses, without their consent;
9. Allowing any other person or entity to use your identification for posting or viewing comments;
10. Harassing, threatening, stalking, or abusing any person on the Platforms;
11. engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Websites, or which, in the sole discretion of GHURI, exposes GHURI or any of its customers, suppliers, or any other parties to any liability or detriment of any type; or
12. Encouraging other people to engage in any prohibited activities as described herein. 
13. GHURI reserves the right but is not obligated to do any or all of the following:
14. Investigate an allegation that any content posted on the Platforms does not conform to these Terms and determine in its sole discretion to remove or request the removal of the content;
15. Remove content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms;
16. Suspend or terminate a user’s access to the Platforms or their GHURI Account upon any breach of these Terms;
17. Monitor, edit, or disclose any content on the Platforms; and
18. Edit or delete any content posted on the Platforms, regardless of whether such content violates these standards.

Restrictions on Goods

Some of the Goods we offer on our Platforms are subject to restrictions for purchase (“Restricted Goods”), depending on the applicable laws of the country you purchase the Restricted Goods from. These restrictions include minimum age requirements for alcohol/alcoholic products and any other goods that we reserve the right not to deliver to you based on the relevant statutory requirements of the time being in force. 

1. Alcohol / Alcoholic Products (“Alcohol”) 
2. To purchase Alcohol, you must be of the statutory legal age. GHURI, the Vendor and their delivery riders, as the case may be, reserve the right in their sole discretion: 
3. to ask for valid proof of age (e.g. ID card) to any persons before they deliver Alcohol; 
4. to refuse delivery if you are unable to prove you are of legal age; and/or
5. to refuse delivery to any persons for any reason whatsoever. 
6. Cigarettes/Tobacco Products (“Tobacco”) 
7. We may offer Tobacco on some of our Platforms where the laws allow. By offering Tobacco for sale on our Platforms, we do not purport to advertise, promote or encourage the purchase or use of Tobacco in any way. 
8. To purchase Tobacco, you must be of the statutory legal age. GHURI, the Vendor and their delivery riders, as the case may be, reserve the right in their sole discretion:
9. to ask for valid proof of age (e.g. ID card) to any persons before they deliver Tobacco;
   • to refuse delivery if you are unable to prove you are of legal age; and/or
   • to refuse delivery to any persons for any reason whatsoever.
10. Any offer for any Alcohol and Tobacco made on the Platforms is void when it is prohibited by law.

Orders

1. When you place an Order with GHURI, GHURI will confirm your order by sending you a confirmation sms or call containing the Order receipt. Where applicable, Orders will include delivery fees and any applicable tax (e.g. goods and services tax, value-added tax, etc.). 
2. Minimum Order Value - Some of our Vendors require a minimum order value (“MOV”) before an Order can be placed and delivered to you. Where an applicable Order fails to meet the MOV, you will have the option of paying the difference to meet the MOV or to add more Goods to your Order.
3. Special Instructions – GHURI and the Vendor (as the case may be) reasonably endeavor to comply with your special instructions for an Order. However in some cases where this is not feasible, possible or commercially reasonable, GHURI and/or the Vendor reserve the right to proceed to prepare the Order in accordance with standard operating procedures. Neither GHURI nor the Vendor shall be responsible to replace or refund an Order which does not conform to special instructions provided by you. 
4. Allergens – GHURI is not obligated to provide ingredient information or allergen information on the Platforms. Further, GHURI does not guarantee that the Goods sold by Vendors are free of allergens. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the Vendor before placing an Order on our Platforms.
5. Please note that your Order may be subject to additional terms and conditions provided by the Vendor. 
6. Prior to placing the Order
   • You are required to provide the delivery address in order for the Platform to display the Vendors available in your delivery area.
   • Once you select a Vendor, you will be taken to that Vendor’s menu page for you to select and add your Goods to the cart. 
7. To complete an Order, please follow the onscreen instructions after clicking ‘Checkout’. You may be required to provide additional details for us to complete your Order. You are required to review and confirm that all the information you provide, including the amounts, delivery details, personal details, payment information, and voucher codes (if applicable) is true, accurate and complete before you click “PLACE ORDER”. An Order is successfully placed when you receive an email confirmation containing your Order receipt from us.
8. Cancelling an Order 
   • Please contact us immediately via our in-app customer support chat feature if you wish to cancel your Order after it has been placed. You have the right to cancel your Order provided a Vendor has not yet accepted your Order. 
   • Refunds
     (i) Online Payment Orders
     You have the right to a refund for a cancelled Order only if a Vendor has not yet accepted your Order. Should you still decide to cancel your Order after it has been accepted by the Vendor, you understand that no refunds (whether in whole or in part) will be issued to you and you forfeit the delivery of your cancelled Order. 
     (ii) Cash-on-Delivery Orders 
     You have the right to cancel your Order only if a Vendor has not yet accepted your Order. Should you still decide to cancel your Order after it has been accepted by the Vendor, you understand that you shall forfeit the delivery of your cancelled Order and cash-on-delivery may be removed from your list of available payment methods for your future orders.
9. GHURI reserves the right to cancel any Order and/or suspend, deactivate or terminate your GHURI account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your GHURI account and/or with your Order. 

Prices and Payments

The way we display the prices of our Goods may vary depending on the Vendor, and the prices reflected on our Platforms may: 

• Include GST, VAT or such other equivalent tax; or 
• Exclude GST, VAT or such other equivalent tax. 
• A breakdown of the prices and additional charges are displayed before Checkout. When you place an Order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you. 
• Delivery fees are chargeable on every Order unless: 
• You opt to collect your Order directly from the Vendor (“Pick-Up”); 
• You have a valid promotional or discount voucher and apply it at Checkout; or 
• Unless stated otherwise.
• Prices indicated on the Platforms are as at the time of each Order and may be subject to change.
• You can choose to pay for an Order using any of the different payment methods offered on the Platforms including: 
• Our payment partner: bkash ,Nagad , Visa, MasterCard, American Express
• Cash-on-Delivery

Delivery Areas:

You understand that our Vendors offer their Goods in specific delivery areas and our Vendors vary from delivery area to delivery area. By entering your delivery address on the Platforms, you will see the Vendors that we make available to you at that time. Delivery areas may expand, shrink or change depending on weather and traffic conditions and situations of force majeure. 

Delivery Time:

GHURI FOOD shall deliver your Order to the delivery address provided by You. You may choose for your Order to be delivered “ASAP” or scheduled for a specific time. An estimated delivery time will be provided to you in your email confirmation but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). You can view the remaining delivery time of an Order when you click on ‘My orders’ on the Platforms. You acknowledge that the delivery time we provide is only an estimate and Orders may arrive earlier or later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed. If your Order contains Alcohol or Tobacco (if applicable) and you or the recipient is or appears to be below the legal age, or fails to provide a valid proof of ID, GHURI FOOD reserves the right not to deliver your Order to you.

Unsuccessful or Failed Deliveries:

In cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:

1. no one was present or available to receive the Order; or 
2. Customer was uncontactable despite attempts to reach the customer via the phone number provided; or
3. Lack of appropriate or sufficient access to deliver the Order successfully; 
4.  Lack of a suitable or secure location to leave the Order; or
5. In the case of Restricted Goods, customer did not meet the statutory age requirements or delivery did not deem it safe or appropriate for the customer to receive the Restricted Goods.

No-show Cancellations

If you remain uncontactable or fail to receive the Order within ten (15) minutes from the time the Order arrives at your delivery address, GHURI FOOD reserves the right to cancel the Order without refund or remedy to you. 

Wrong Order, Missing Items, Defective Goods

Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support via one of the methods indicated in Clause 1.3 above immediately. In some cases, GHURI FOOD may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.

Representations, Warranties and Limitation of Liabilities

You acknowledge and agree that the content on the Platforms are provided on an “as is” and “as available” basis, and that your use of or reliance upon the Platforms and any content, goods, products or services accessed or obtained thereby is at your sole risk and discretion. While GHURI FOOD makes reasonable efforts to ensure the provision of the Platforms and the services we offer, are available at all times, we do not warrant or represent that the Platforms shall be provided in a manner which is secure, timely, uninterrupted, error-free, free of technical difficulties, defects or viruses. Please expect temporary interruptions of the Platform due to scheduled or regular system maintenance work, downtimes attributable to internet or electronic communications or events of force majeure.

Vendor Liability

Vendors are responsible for the preparation, condition and quality of Goods. In cases of Vendor Delivery, Vendors are responsible for delivery of the Goods and/or Orders. GHURI FOOD shall not be liable for any loss or damage arising from your contractual relationship with the Vendor. 

Personal Information Protection

You agree and consent to GHURI and any of its affiliate companies collecting, using, processing and disclosing your Personal Data in accordance with these Terms and as further described in our Privacy Policy. Our Privacy Policy is available via the links on our Platforms, and shall form a part of these Terms. 

Termination

GHURI Express Ltd. has the right to terminate, suspend or delete your account and access to the Platforms, including any delivery service we provide to you in respect of an Order, for any reason, including, without limitation, if GHURI FOOD, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the Terms. GHURI FOOD may, but shall be under no obligation to, provide you a warning prior to termination of your use of the Websites.

Welcome to GHURI Express Ltd. also hereby known as “we", "us" or "GHURI". We are an on demand commercial platform and these are the terms and conditions overseeing your entrance and utilization of GHURI alongside its related all areas, destinations, portable application, administrations (the "Website"). By using the Site, you consciously acknowledge these terms and conditions and represent that you agree to comply with these terms and conditions (the "User Agreement"). This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. This Site is owned and operated by GHURI Express Limited a company incorporated under the Companies Act, 1994.

The GHURI Express Ltd. reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notice. Changes will be effective when posted on the Site with no other notice provided. Please carefully check these Terms and Conditions regularly for further any updates.

1. Ghuri Express Limited liabilities are limited to:
   • Issuing a valid ticket for its network of transportation operators/event organizers (“operators”).
   • To give refund and support in the event of cancellation as per Ghuri Express Limited policy.
   
   Our liability does not include the following:
   • The operator's vehicle/event not departing / reaching on time.
   • The bus operator's employees being rude.
   • The operator's seats etc. not being up to the customer's expectation.
   • The operator cancelling the trip, changing the type of vehicle or changing the seat.
   • The baggage of the customer getting lost / stolen /damaged.
2. Passengers are requested to arrive at the boarding point 30 minutes prior to bus departure. If not, the ticket is deemed cancelled.
3. Passengers need to bring a paper copy of the ticket at boarding or they may not be allowed to board the vehicle or attend the event. Without printed copy, customers taking digital copy of the e-tickets will be at their own risk of not being able to travel/attend the event.
4. The operator reserves the right to cancel/delay trips/events, change vehicles/venue and change seats due to unavoidable reasons.
5. Luggage policy is as per operator’s policies. The operator or GHURI does not bear any consequences for the passenger carrying illegal goods.

Communication Policy:

• By willingly accepting the terms and conditions the customer accepts that GHURI Express Limited may send the alerts to the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer. The customer acknowledges that the alerts will be received only if the mobile phone is in ‘On’ mode to receive the SMS. If the mobile phone is in ‘Off’’ mode then the customer may not get / get after delay any alerts sent during such period.
• GHURI Express Limited will make best efforts to provide the service and it shall be deemed that the customer shall have received the information sent from GHURI Express Limited as an alert on the mobile phone number provided during the course of ticket booking and GHURI Express Limited shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. The customer cannot hold GHURI Express Limited liable for non-availability of the service in any manner whatsoever.
• The customer acknowledges that the clarity, readability, accuracy, and promptness of providing the service depend on many factors including the infrastructure, connectivity of the service provider GHURI Express Limited shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.
• By accepting the terms and conditions the customer acknowledges and agrees that GHURI Express Limited may call the mobile phone number/or email provided by the customer while registering for the service or to any such number/address replaced and informed by the customer, for the purpose of collecting feedback from the customer regarding their travel, the bus facilities and/or services of the bus operator.

Miscellaneous:

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

These Terms of Use (“Terms”) govern your use of the websites and mobile applications provided by GHURI (or referred to as “us”) (collectively the “Platforms”). Please read these Terms carefully. By accessing and using the Platforms, you agree that you have read, understood and accepted the Terms including any additional terms and conditions and any policies referenced herein, available on the Platforms or available by hyperlink. If you do not agree or fall within the Terms, please do not use the Platforms.

The Platforms may be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities. Users below the age of 18 must obtain consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the Platforms and/or purchase of Goods. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing the Platforms immediately. 

Privacy and Data protection:

This information collected by GHURI EXPRESS LTD for the Service is subject to data processing intended for the implementation of the Service. This information is required in order for GHURI EXPRESS LTD. to process requests for Transportations and is recorded in its files. Security measures preserving confidentiality are implemented by GHURI EXPRESS LTD.. The User is informed and accepts that GHURI EXPRESS LTD. and the Partner reserve the right to retain, for evidence purposes, all information relating to requests received, the identification data of the User and completed Transportations (including phone number, name and address, email address, details of the completed Transportation) and GHURI EXPRESS LTD. may use personal data to contact the User by email, sms, push notification, or any other means concerning commercial offers related to the service that may be of interest. In accordance with the “Data Protection” law, the User has the right to access, modify, rectify and delete personal data. When contacting for any request, the User shall mention their name and mobile phone number and enclose a copy of their ID to the below mentioned address. by email: ghuriexpressltd@gmail.com

How GHURI EXPRESS LTD use data:

• To give reliable and convenient transportation, delivery, and other products and services. 
• To improve the safety and security of our users and services
• For customer support
• For research and development
• To enable communications between users
• To send marketing and non-marketing communications to users
• In connection with legal proceedings
• GHURI Express Ltd. does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.

Acceptance of general terms and rates:

The User, having read these terms and conditions, must then acknowledge them by validating their acceptance within the Application: I accept the general Terms and Conditions" (Opt in). The terms and conditions are available in the Application and on the website at www.ghuriexpress.com .The User's account in the Application is validated and created and the User can then order a Transportation via the Application. When the User places an Order for a Transportation, this implies acceptance of the Partner's terms and conditions. The User therefore acknowledges being aware of these terms and conditions during the creation of their GHURI account and to having accepted them without restriction or reserve, prior to any Order.

Data collects include:

The data user provides while creating or updating their GHURI TRUCK SERVICE accounts. This may include their name, email, phone number, login name, profile picture, payment or banking information (including related payment verification information), government identification documents, including driver’s license numbers and images, birthdate, signature, and photo. This also includes vehicle or insurance information of drivers and delivery partners, and user settings. We may use the photos, phone number, NID submitted by drivers and/or delivery partners to verify their identities, such as through facial recognition technologies.

The information users submit when they contact GHURI TRUCK SERVICE customer support, provide ratings or compliments. This may include feedback, photographs, GHURI Truck Service conversations or other recordings collected by users.

Precise or approximate location data from a user’s mobile device if enabled by the user to do so. When the GHURI TRUCK SERVICE app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of users’ mobile device. However we don’t take locations from the devices for running the service where users did not provide permission. Some of our features can hamper because of the lack of location permission. In addition, the location data collected from a driver or rental device during a trip will be linked to the customer’s account, even if they have not enabled location data to be collected from their device, including for purposes of receipt generation, customer support, fraud detection, insurance, and litigation.

Transaction information related to the use of our services, including the type of services requested or provided, order details, delivery information, date and time the service was provided, amount charged and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.

Upgrade:

The Company reserves the right to add, revise, amend, modify or delete any part of this Policy (in part or in full) at its discretion. The updated version of this Policy in force will be posted on the Company’s website from time to time. In the event of any change in the Act or the Rules or in case of any requirement arising under any of the applicable law, this Policy shall be deemed to be amended or modified to the extent necessary to comply with such amendment to the Act or the Rules or to meet any requirement under the applicable laws.

We are GHURI Express Limited, a brand of www.ghuriexpress.com , unless otherwise stated. The Terms of Use stated herein (Jointly, the “Terms of Use” or this “Agreement”) constitute a legal agreement between you and GHURI Express Ltd. In order to continue or use the Service defined below you must agree to the Terms of Use that are given below.

Please read these Terms & Conditions carefully. By accessing and using the Platforms, you agree that you have read, understood and accepted the Terms & conditions including any additional terms and conditions and any policies referenced herein, available on the Platforms. If you do not agree to or fall within the Terms of Use of the Service and wish to discontinue using the Service, please do not continue using the Application (as defined below) or the Service.

The Company (GHURI Express Ltd.) Reserves the right to modify, vary and change the Terms of Use or its policies relating to the Service at any time as it deems fit. Such modifications, variations and or changes to the Terms of Use or its policies relating to the Service shall be effective upon the posting of an updated version at GHURI. You agree that it shall be your responsibility to review the Terms of Use regularly.

Terms and Conditions:

• Sender must bear the liability of the information of booked items, goods or documents etc.
• Sender must supply all valid papers regarding the invoice before booking for verification of Police, Customers, or any other legal agencies for lack of which responsibilities (Taking legal action) including financial loss will be borne by the consignee.
• If the invoice is received by the selected or nominated person of the consignee, it will be assumed to be delivered to the right person and in such situation no complaint will be accepted.
• Company (GHURI Express Limited) will not bear any liabilities if any missing, loss or damages occurs arising out of accident beyond control and in such cases the sender or the receiver cannot claim any compensation.
• It is forbidden to send cheque, cash or Gift Cheque, Prize bond with the documents without declaration.
• Any accident occurs either in road, air or by water due to strike for which the dispatch of the booked items may be delayed and in such cases company (GHURI Express Limited) will not be liable for any loss, damage, missing or breakage.
• Any items that may cause damage other items or goods, cannot be booked for carrying by the company and in violation on which company will not bear the loss/damage breakage and all liabilities will go to the consignee only.
• Company will not be liable while carrying the documents, goods or any other items due to natural crisis, fire or any accident beyond control.
• Company (GHURI Express Limited) keep the right to inspect or verify any consignment before booking.
• At the time of delivery, the receiver must satisfy itself about the receipt of invoice in good condition and no complaint will be received afterwords.
• The company (GHURI Express Limited) will pay compensation for any missing, loss or damage for any delivery, if provide due to negligence on the part of the company and in such cases the compensation will be provide after verification based on invoice or product .
• The company will reserves booking documents for one month only for verification by the sender/consignee.
• No complaint will be acceptable after the expiry of 4 working days of booking.

Service:

The Service(s) will be carried out for you whilst this Agreement is in force, in return for the payment by you to us of the price set out in the Service Order and in accordance with the terms of this Agreement. GHURI Parcel shall have the right to make any changes to the Service(s) which are necessary to comply with any applicable law or safety requirement or which do not materially affect the nature or quality of the Service(s) and any changes are not liable to be notified to you.

Collection and Deliveries:

The Rider/Freelancer will make one attempt to deliver a Consignment during normal working hours. If the Rider/freelancer cannot obtain a delivery receipt at the Delivery Point you agree that the Rider/Freelancer shall be authorised to attempt to: deliver the Consignment to, or obtain a delivery receipt from, an alternative address close to the Delivery Point; or deliver the Consignment to a safe location at the Delivery Point and (if successful) the Rider/freelancer agrees that he/she will leave at the Delivery Point details of the address or safe location to which he/she have delivered the Consignment.

If the Rider/freelancer is unable to deliver to the Delivery Point, a nearby address or a safe location, the Rider/freelancer shall return the Consignment to a designated location and leave a request for the recipient of the Consignment to contact the Rider/freelancer to make alternative delivery arrangements to the Delivery Point. If the recipient does not contact us to arrange the alternative delivery within 7 days we will return the Consignment to you at your cost (such cost to be discharged before delivery to you). If the Rider/freelancer consider that the Consignment has become a Damaged Consignment and cannot be delivered because it is or in his/her reasonable opinion is likely to be unsafe hazardous or harmful they reserve the right to refuse delivery and/or dispose of the Damaged Consignment immediately.

User Obligation:

You agree to: ensure that the information you supply in the Order Schedule is complete and accurate; co-operate with the Rider and freelancer and GHURI Parcel in all matters relating to the provision of the Service(s); provide the Riders/freelancers with access to your premises, office accommodation and other facilities as reasonably required, if/when any of these are to be the Collection Point or Delivery Point and be responsible for ensuring that the premises are free of hazardous materials and do not pose a health and safety risk to the Riders/freelancer. Provide GHURI Parcel with such information and materials as may reasonably require in order to supply the Service(s) and ensure that such information is accurate in all material respects. You agree that the Rider/Freelancer shall not be required, and that you shall not cause them, to carry anything if it would be illegal or unlawful for them to do so under the laws of your own country to which you are subject to. Besides, you will also be bound by applicable laws, rules and regulations of the country of origin of the Company where it is registered to the extent it is applicable and consistent with the laws and regulations of your local territorial jurisdiction in pursuant to bilateral treaty, international business and commercial laws subject to the provisions contained in this agreement.

You agree that should you do this, you will indemnify GHURI Parcel and against any losses and/or damage that we may suffer as a consequence. The Rider/Freelancer shall not, carry: livestock; Food Items; liquids; perishable goods; gasses; pyrotechnics; arms; ammunition; corrosive; toxic; flammable; explosive; oxidising or radioactive materials. In addition, the Rider/Freelancer will not carry any items which are on our prohibited by the laws of the Land. The Rider/Freelancer and GHURI Parcel ltd reserve the right to refuse to carry any parcels which are neither the property of, nor sent on behalf of, you.

Taxes:

You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force in your own country and in connection with any future taxes that may be introduced at any point of time. You further agree to use your best efforts to do everything necessary and required by the relevant laws to enable, assist and/or defend the Company to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service supplied under this agreement .

Welcome to GHURI Express Ltd. also hereby known as “we", "us" or "GHURI". We are an on demand commercial platform and these are the terms and conditions overseeing your entrance and utilization of GHURI alongside its related all areas, destinations, portable application, administrations (the "Website"). By using the Site, you consciously acknowledge these terms and conditions and represent that you agree to comply with these terms and conditions (the "User Agreement"). This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. This Site is owned and operated by GHURI Express Limited a company incorporated under the Companies Act, 1994.

The GHURI Express Ltd. reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notice. Changes will be effective when posted on the Site with no other notice provided. Please carefully check these Terms and Conditions regularly for further any updates.

Condition Of use:

To get to certain services offered by the platform, we may require that you need to create an account with us or provide personal information to complete the creation of an account. We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.

You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Site and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. You agree to be bound by any access of the Site and/or use of any services offered by the Site (whether such access or use are authorized by you or not). You agree that we shall be entiGHURI Express Ltd.ed (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Site through your account.