Terms & Conditions

1. Commencement

We are GHURI Express Limited, a brand of www.ghuriexpress.com , unless otherwise stated. The Terms of Use stated herein (Jointly, the “Terms of Use” or this “Agreement”) constitute a legal agreement between you and GHURI Express Ltd. In order to continue or use the Service defined below you must agree to the Terms of Use that are given below.

Please read these Terms & Conditions carefully. By accessing and using the Platforms, you agree that you have read, understood and accepted the Terms & conditions including any additional terms and conditions and any policies referenced herein, available on the Platforms. If you do not agree to or fall within the Terms of Use of the Service and wish to discontinue using the Service, please do not continue using the Application (as defined below) or the Service.

The Company (GHURI Express Ltd.) Reserves the right to modify, vary and change the Terms of Use or its policies relating to the Service at any time as it deems fit. Such modifications, variations and or changes to the Terms of Use or its policies relating to the Service shall be effective upon the posting of an updated version at GHURI. You agree that it shall be your responsibility to review the Terms of Use regularly.

2. How to contact us

For customer support issues, you may reach out to us via email, or through our in-app customer support chat feature and through our dedicated customer service agent by over the phone.

3. Our Service

The Services comprise mobile applications and related services (each, an “Application”), which enable users to arrange and schedule transportation, logistics and/or delivery services and/or to purchase certain goods, including with third party providers of such services and goods under agreement with the Company (“Third Party Providers”). In certain instances, the Services may also include an option to receive transportation, logistics and/or delivery services for an upfront price, subject to acceptance by the respective Third Party Providers. Unless otherwise agreed by the Company in a separate written agreement with you, the Services are made available solely for your personal, non-commercial use.

4. Right to Refuse and Blacklist

However anything herein written, the Company may, at its sole and absolute discretion, blacklist you permanently or temporarily and reject your request to use the Application and / or Service or any part thereof for such reasons as it deems fit, including but not limited to receiving complaints about you from third party providers or employees of the Company about your behavior or any other unlawful activities or interaction with anyone whatsoever (including but not limited to third party provider, Company’s employees, law enforcement, government authorities) whilst and/or before using the Service.

5. Representation and Warranties

The Platforms may be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities companies. By using the Service, you expressly represent and warrant that you are legally entitled to accept and agree to the Terms of Use and that you are at least eighteen (18) years old. Without limiting the generality of the foregoing, the Service is not available to persons under the age of eighteen (18) or such persons that are forbidden for any reason whatever to enter into a contractual relationship.

By using the Service, you further represent and warrant that you have the right, authority and capacity to use the Service and to abide by the Terms of Use. You further confirm that all the information which you provide shall be true and accurate. Your use of the Service is for your own sole, personal use. When using the Service, you agree to comply with all applicable laws whether in your home nation or otherwise in the country, state and city in which you are present while using the Service. 

You may only access the Service using authorized means. It is your responsibility to check and ensure that you have downloaded the correct Software for your device. The Company is not liable if you do not have a compatible device or if you have downloaded the wrong version of the Software to your device.

The Company reserves the unconditional right to not permit you to use the Service should you use the Application and/or the Software with an incompatible or unauthorized device or for purposes other than which the Software and/or the Application is intended to be used.

Without limitation to the generality of the foregoing, by using the Software or the Application and availing the services of GHURI, you agree that:

  1. You will only use the Service for lawful purposes
  2. You will only use the Service for the purpose for which it is intended to be used
  3. You will not use the Application for sending or storing any unlawful material or for fraudulent purposes
  4. You will not use the Application and/or the Software to cause nuisance, annoyance, inconvenience or make fake bookings
  5. You will not impair the proper operation of the network;
  6. You shall not intentionally or unintentionally cause or attempt to cause damage to the third-party transportation provider;
  7. You will not try to harm the Service, the Application and/or the Software in any way whatsoever;
  8. You will not copy, or distribute the Software or other content without written permission from the Company;
  9. You will only use the Software and/or the Application for your own use and will not resell it to a third party;
  10. You will keep secure and confidential your account password or any identification we provide you which allows access to the Service;
  11. You agree that your use of the Service will be subject to the Company’s Privacy Policy as may be amended from time to time.
You unconditionally agree to assume full responsibility and liability for all loss or damage suffered by yourself, the third-party service provider, the Company, Merchant and/or any third party as a result of any breach of the Terms of Use.

6. PAYMENT

  1. You may choose to pay for the transportation services by cash and where available, by using GHURI Credits as detailed below.
  2. Once you have completed a journey using the Service, you are required to make payment in full to the third party transportation provider and such payment is non-refundable. If you have any complaints in relation to the transportation service provided, then that dispute must be taken up with the third party transportation provider directly.
  3. You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force in Bangladesh and in connection with any future taxes that may be introduced at any point of time. You further agree to use your best efforts to do everything necessary and required by the relevant laws to enable, assist and/or defend the Company to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service supplied under this Agreement.

7. Taxes

You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force in Bangladesh and in connection with any future taxes that may be introduced at any point of time. You further agree to use your best efforts to do everything necessary and required by the relevant laws to enable, assist and/or defend the Company to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service supplied under this Agreement.

8. LICENSE GRANT & RESTRICTIONS

The Company and its licensors, where applicable, hereby grants you a revocable, non-exclusive, non-transferable, non-assignable, personal, limited license to use the Application and/or the Software, solely for your own personal, non-commercial purposes, subject to the Terms of Use herein. All rights not expressly granted to you are reserved by the Company and its licensors

  1. You shall not
    1. license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Application and/or the Software in any way;
    2. modify or make derivative works based on the Application and/or the Software;
    3. create internet “links” to the Application or “frame” or “mirror” the Software on any other server or wireless or internet-based device;
    4. reverse engineer or access the Software in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Application and/or the Software, or (c) copy any ideas, features, functions or graphics of the Application and/or the Software,
    5. launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Application and/or the Software,
  2. You may use the Software and/or the Application only for your personal, non-commercial purposes and shall not use the Software and/or the Application to:
    1. send spam or otherwise duplicative or unsolicited messages;
    2. send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children or violate of third party privacy rights;
    3. send material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs;
    4. interfere with or disrupt the integrity or performance of the Software and/or the Application or the data contained therein;
    5. attempt to gain unauthorized access to the Software and/or the Application or its related systems or networks;

9. Confidentiality

You shall maintain in confidence all information and data relating to the Company, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of the Company (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by you from the Company, or any of its affiliated companies, or created in the course of this Agreement.

You shall further ensure that it, its officers, employees and agents only use such confidential information in order to perform the Service, and shall not without the Company’s prior written consent, disclose such information to any third-party nor use it for any other purpose. You shall only disclose such information to such officers, employees and agents as need to know it to fulfil its obligations under this Agreement.

10. Personal Data Protection

You agree and consent to the Company using and processing your Personal Data for the Purposes and in the manner as identified hereunder.

For the purposes of this Agreement, “Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, credit or debit card details, race, gender, date of birth, email address, any information about you which you have provided to the Company in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by the Company from time to time and includes sensitive personal data such as data relating to health, religious or other similar beliefs.

11. Limitation of Liability

Any claims against the company by you shall in any event be limited to the aggregate amount of all amounts actually paid by and/or due from you in utilizing the service during the event giving rise to such claims. In no event shall the company and/or its licensors be liable to you or anyone for any direct, indirect, punitive, economic, future special, exemplary, incidental, consequential or other damages or losses of any type or kind (including personal injury of any kind whatsoever including loss of life or limbs or serious harm of any kind whatsoever, emotional distress and loss of data, goods, revenue, profits, use or other economic advantage). The company and/or its licensors shall not be liable for any loss, damage or injury which may be incurred by or caused to you or to any person for whom you have booked the service for, including but not limited to loss, damage or injury arising out of, or in any way connected with the service, the application and/or the software, including but not limited to the use or inability to use the service, the application and/or the software, any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any third party provider, advertiser or sponsor whose advertising appears on the website or is referred to by the service, the application and/or the software, even if the company and/or its licensors have been previously advised of the possibility of such damages.

12. Notice

The Company may give notice by means of a general notice on the Application, electronic mail to your email address in the records of the Company, or by written communication sent by registered mail or pre-paid post to your address in the record of the Company. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by registered mail or pre-paid post) or 1 hour after sending (if sent by email). You may give notice to the Company (such notice shall be deemed given when received by the Company) by letter sent by courier or registered mail to the Company using the contact details as provided in the Application.