Refund & Return Policy

Trip Refund Condition:

Paid extra cash To Driver

Please check your total fare that is displayed at the end of the trip in your GHURI App. This screen shows the amount a driver should collect. If they are asking for cash more than the amount displayed on this screen, do let us know using report option in your GHURI app. In case this was a non-cash trip, a driver-partner should never ask for extra cash.

Fare was too high than the initial fare

Before you request a trip, an upfront fare is calculated using the expected time and distance of the trip and local traffic, as well as how many riders and nearby drivers are using GHURI at that moment. You may be charged a different amount than your upfront fare in case the route deviates from the predicted route. If you feel you were overcharged please report it using your GHURI app. We’ll look into it.

Driver made unplanned or unrequested stop

Trip fares are calculated by time and distance. When you're on a trip and your driver made unplanned or unrequested stops along the way to increase your fare or travel time, please report it using your GHURI app. We’ll look into it.

Cancellation fee

You may be charged a cancellation fee if you cancel a trip after you is matched with a driver. These fees pay driver-partners for the time and effort they spend getting to your location. Drivers are also able to cancel a ride request if they've waited a certain amount of time at the pickup location. You may be charged a cancellation fee, in this case, to reimburse your driver for their time.